I designed a highly interactive, scenario-based video learning experience. Each topic was structured like a Netflix-style series, beginning with a narrator who introduced the purpose for the learner before guiding them into a sequence of interconnected episodes.

 

Each series contained 5–7 episodes, with each episode presenting a realistic workplace situation that naturally flowed into the next, creating a continuous storyline. Within each episode, learners engaged with unfolding scenarios involving client-facing professionals, and at key decision points, a narrator introduced “what if” questions that prompted learners to make ethical and compliant choices.

 

To further increase engagement and memorability, I designed scripted “commercials” based on familiar consumer-style messaging to add humor and variety. I also created rhyming “jingles” to reinforce key compliance concepts in a format learners would recall more easily.